Shipping policy
Shipping & Delivery Policy
This Shipping & Delivery Policy applies to all orders placed through the official HOT DEER website. We process and fulfill all customer orders and ship to eligible addresses within the United States through our trusted shipping partners.
The following outlines our shipping rates, delivery options, order processing timelines, and related terms to provide a transparent, secure, and reliable shopping experience.
1. Shipping Destinations
We currently ship within the United States only.
At this time, we do not offer international shipping.
2. Shipping Rates
Shipping charges are calculated based on your order subtotal (before tax) and the shipping method selected at checkout.
Free Standard Shipping
Enjoy FREE Standard Shipping on all U.S. orders of $109.90 or more (before tax).
Standard Shipping
Orders under $109.90 are subject to a flat $7.99 Standard Shipping fee.
Express Shipping
Express Shipping is available for a flat rate of $15.99 on all eligible orders.
Important Notice
Shipping charges are non-refundable once an order has been shipped, except where required by applicable law.
3. Product Availability
We strive to maintain accurate inventory levels at all times. However, due to inventory fluctuations, certain colors, sizes, or bedding collections may occasionally become temporarily unavailable.
If an item in your order is out of stock, we will promptly notify you by email and offer one of the following options:
- Ship the available items immediately;
- Wait until the unavailable item is back in stock; or
- Receive a refund for the unavailable item.
4. Order Processing
Order processing times exclude weekends, U.S. federal holidays, and warehouse closure periods.
All in-stock orders are typically processed and shipped within 1–2 business days after payment has been successfully confirmed.
If additional processing time is required, we will notify you via email as soon as possible.
5. Shipping Methods & Estimated Delivery Times
We currently offer the following shipping options within the United States.
Standard Shipping
Estimated delivery time: 5–11 business days
Express Shipping
Estimated delivery time: 3–5 business days
Delivery estimates begin after your order has been dispatched and are not guaranteed.
Shipping times may be affected by severe weather, holiday shipping volumes, carrier delays, or other circumstances beyond our reasonable control. If a significant delay occurs, we will notify affected customers by email.
Holiday Shipping Notice
During peak shopping seasons, including Black Friday, Cyber Monday, and the Christmas holiday period, order processing and delivery times may be slightly longer than usual due to increased shipping volumes.
6. Bedding Product Packaging
To protect our products during transit and improve shipping efficiency, certain bedding items, such as comforters, duvets, and pillows, may be shipped in vacuum-sealed packaging.
After opening the package, please gently fluff the product and allow 24–72 hours for it to fully expand to its intended shape and loft.
If needed, please follow the care instructions on the product label. A gentle tumble dry on low heat may also help restore fluffiness.
7. Shipping Address Changes
Please carefully review your shipping address and contact information before placing your order.
Shipping address changes can only be requested while your order is still being processed (before shipment).
Once an order has been been shipped, the shipping address can no longer be changed.
If a package is returned due to an incorrect or incomplete address provided by the customer, the customer will be responsible for any additional shipping costs required for reshipment.
8. Multiple Shipments
Orders containing multiple items, products shipped from different warehouse locations, or oversized bedding products may be shipped in separate packages.
If your order is split into multiple shipments, each package will have its own tracking number and may arrive on different dates.
9. Order Tracking
Once your order has been shipped, you will receive a Shipping Confirmation Email containing:
- Your tracking number
- A tracking link to monitor your shipment
You may also log into your account to view the latest tracking information.
Please allow 24–48 hours for tracking information to become available after shipment.
If any shipping exceptions or unexpected delays occur, we will notify you by email whenever possible.
10. Delayed or Lost Packages
If your package has not arrived within the estimated delivery timeframe, please contact our Customer Support Team.
We will work with the shipping carrier to investigate the issue and assist you as quickly as possible.
HOT DEER is not responsible for delivery delays caused by severe weather, natural disasters, carrier disruptions, transportation restrictions, strikes, or other events beyond our reasonable control.
11. Undeliverable & Returned Packages
Packages may be returned to our warehouse if delivery cannot be completed due to:
- An incorrect or incomplete shipping address;
- The recipient being unavailable;
- Refusal of delivery by the recipient; or
- Failure to collect the package when required.
Once the returned package has been received, you may choose to:
- Pay the applicable shipping cost to have the package reshipped to a valid address; or
- Request a refund, subject to deduction of any shipping charges incurred, where applicable.
Returned packages that remain unclaimed for 30 calendar days after being received by our warehouse may be considered abandoned.
12. Sales Tax
Applicable sales tax may be charged based on your shipping destination and local regulations.
Any applicable taxes will be calculated automatically and displayed during checkout.
13. Order Cancellation
Orders may be cancelled within 24 hours of purchase at no additional charge.
After 24 hours, orders that have entered processing or have already been shipped can no longer be cancelled.
14. Contact Us
If you have any questions regarding shipping fees, delivery status, order processing, or shipment tracking, please contact our Customer Support Team.
We typically respond to customer inquiries within 1–2 business days.
Business Name
VELUORA MAVRT INC
Business Address
750 W Beaumont Ave
Cooper, TX 75432
United States
15. Policy Updates
HOT DEER reserves the right to update or modify this Shipping & Delivery Policy at any time. Any changes will become effective immediately upon publication on our website.
For information regarding returns, exchanges, and refunds, please refer to our Return & Refund Policy.